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Technical

Q: How do I measure my ceiling height to determine the length of my pole?

What you will need to do is grab a tape measure, and measure the height between your floorboards to the ceiling. Ensure this is in millimetres, and accurate - our height charts are very specific and need to be measured accordingly in order to receive

Q: How do I choose the right extension for my ceiling height?

To find the right extension insert for your ceiling height, subtract 1600mm from the height of your ceiling. Then, choose the closest extension size to the remaining height. For example, if your ceiling height is 3000mm, subtract 1600mm to get 1400mm

Q: Are there instructional videos?

X-POLE AU and US have some awesome instructional videos for assembly and technical support! X-Pole AU YouTubeX-Pole US YouTube

Q: Where can I find additional tech support?

Our US site has a variety of product-related resources available for our customers. Check out their website: X-Pole US Support. For additional support: [email protected] | [email protected]. Or if you prefer voice-to-voice contact: 0411-344-218