X-POLE Help Centre

Our US site has a variety of product-related resources available for our customers. Check out their website: <a href="https://xpoleus.com/support/" id="isPasted" rel="noopener noreferrer" target="_blank">X-Pole US Support</a>For additional support: <a href="mailto:info@x-pole.com.au">info@x-pole.com.au</a> | <a href="mailto:sales@x-pole.com.au">sales@x-pole.com.au</a>&#xA0;Or if you prefer voice-to-voice contact:&#xA0;0411-344-218

Our US site has a variety of product-related resources available for our customers. Check out their website: X-Pole US Support. For additional support: info@x-pole.com.au | sales@x-pole.com.au. Or if you prefer voice-to-voice contact: 0411-344-218

Q: Where can I find additional tech support?

Technical

Q: Who is X-POLE and what do they do?

Q: Can I use an X-POLE for fitness?

Q: What X-POLE should I choose?

Q: Is it safe to use an X-POLE at home?

Q: Can I install an X-POLE myself?

Q: How do I maintain my X-POLE?

Q: What is an X-Stage?

Q: Can I use the X-Stage base for outdoor performances?

Q: How do I choose the right finish for my pole?

Q: What is a powder-coated finish?

Q: What are the differences in the X-Pert sets?

Q: Can I use a pole with different finishes on the top and bottom sections?

General

Q: How do I measure my ceiling height to determine the length of my pole?

Q: How do I choose the right extension for my ceiling height?

Q: Are there instructional videos?

Q: Can I track my order?

Q: What are your shipping rates?

Q: How long will it take for my order to arrive?

Q: What if my package is lost or damaged during shipping?

Q: Can I change my shipping address after my order has been placed?

Q: Can I pick up my order instead of having it shipped?

Q: Can I return my X-POLES product if I am not satisfied?

Shipping

Q: Can I cancel my order?

Q: What if I have a problem with a product after the warranty period has expired?

Q: What payment methods are accepted?

Terms & Conditions

Q: Where can I find additional tech support?Updated a year ago