X-POLE Help Centre

<p style="margin:0in;font-family:Calibri;font-size:11.0pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Our warehouse usually picks and packs orders in 2-5 days, after that, our products will get picked up by a courier. Once the courier collects orders that are ready, delivery is generally 7-10 business days (anywhere in Australia) on top of the initial pick &amp; pack date.</span></p>

Our warehouse usually picks and packs orders in 2-5 days, after that, our products will get picked up by a courier. Once the courier collects orders that are ready, delivery is generally 7-10 business days (anywhere in Australia) on top of the initia

Q: How long will it take for my order to arrive?

Shipping

Q: Who is X-POLE and what do they do?

Q: Can I use an X-POLE for fitness?

Q: What X-POLE should I choose?

Q: Is it safe to use an X-POLE at home?

Q: Can I install an X-POLE myself?

Q: How do I maintain my X-POLE?

Q: What is an X-Stage?

Q: Can I use the X-Stage base for outdoor performances?

Q: How do I choose the right finish for my pole?

Q: What is a powder-coated finish?

Q: What are the differences in the X-Pert sets?

Q: Can I use a pole with different finishes on the top and bottom sections?

General

Q: How do I measure my ceiling height to determine the length of my pole?

Q: How do I choose the right extension for my ceiling height?

Q: Are there instructional videos?

Q: Where can I find additional tech support?

Technical

Q: Can I track my order?

Q: What are your shipping rates?

Q: What if my package is lost or damaged during shipping?

Q: Can I change my shipping address after my order has been placed?

Q: Can I pick up my order instead of having it shipped?

Q: Can I return my X-POLES product if I am not satisfied?

Q: Can I cancel my order?

Q: What if I have a problem with a product after the warranty period has expired?

Q: What payment methods are accepted?

Terms & Conditions

Q: How long will it take for my order to arrive?Updated a year ago