X-POLE Help Centre

<p><span style="font-family: Arial,Helvetica,sans-serif;">We offer pickup from our Warehouse located in Milperra which is located 50 minutes from Sydney CBD. Usually, your order will be able to be picked up 24-48 hours after your initial purchase, but please wait for an email regarding your pickup details.</span></p>

We offer pickup from our Warehouse located in Milperra which is located 50 minutes from Sydney CBD. Usually, your order will be able to be picked up 24-48 hours after your initial purchase, but please wait for an email regarding your pickup details.

Q: Can I pick up my order instead of having it shipped?

Shipping

Q: Who is X-POLE and what do they do?

Q: Can I use an X-POLE for fitness?

Q: What X-POLE should I choose?

Q: Is it safe to use an X-POLE at home?

Q: Can I install an X-POLE myself?

Q: How do I maintain my X-POLE?

Q: What is an X-Stage?

Q: Can I use the X-Stage base for outdoor performances?

Q: How do I choose the right finish for my pole?

Q: What is a powder-coated finish?

Q: What are the differences in the X-Pert sets?

Q: Can I use a pole with different finishes on the top and bottom sections?

General

Q: How do I measure my ceiling height to determine the length of my pole?

Q: How do I choose the right extension for my ceiling height?

Q: Are there instructional videos?

Q: Where can I find additional tech support?

Technical

Q: Can I track my order?

Q: What are your shipping rates?

Q: How long will it take for my order to arrive?

Q: What if my package is lost or damaged during shipping?

Q: Can I change my shipping address after my order has been placed?

Q: Can I return my X-POLES product if I am not satisfied?

Q: Can I cancel my order?

Q: What if I have a problem with a product after the warranty period has expired?

Q: What payment methods are accepted?

Terms & Conditions

Q: Can I pick up my order instead of having it shipped?Updated a year ago