Q: Can I cancel my order?
Yes! If your order has not yet been shipped, you can request to cancel your order by contacting customer service. If your order has already been shipped, you will need to follow the return policy to initiate a refund.
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Q: What if I have a problem with a product after the warranty period has expired?
If you have a problem with a product after the warranty period has expired, please contact us on our X-POLE customer service to discuss your options. Depending on the situation, we may be able to offer a repair or replacement for a fee.
Q: What payment methods are accepted?
We accept payment by credit card (Visa, MasterCard, and American Express), PayPal, Afterpay, and ApplePay. PayPal, like Afterpay, now offers a 'pay in 4 instalments' that can appease your wallet - so you won't break the bank with a single purchase!